Buyer FAQ

  1. Is the license I purchase fit for YouTube use and what do I do if it's been flagged for copyright infringement?
  2. My video has been flagged by YouTube for copyright infringement. How do I have this claim lifted?
  3. Can I pay by credit/debit card?
  4. Where can I download the track I have purchased?
  5. Does my download link expire after my purchase?
  6. How do I add comments to the tracks I add to playlists?
  7. What is the sales partner program?
  8. What tracks are commissionable?
  9. Who qualifies as a sales partner?
  10. What are the licensee restrictions?
  11. How do I become a sales partner?

Is the license I purchase fit for YouTube use and what do I do if it's been flagged for copyright infringement?

Yes. It is also fit for any sites that allow users to upload their own video content such as Vimeo, Facebook, Instagram etc. If you do however receive a copyright claim against your video regarding the track license purchased, you can have it lifted by filing a dispute adding in the following information: A sync license to use this music was purchased on Ricall.com for use on *Insert Video Hosting Site eg:YouTube, Vimeo, Facebook*. The Ricall license ID is *insert license number here*. If questions exist, contact accountsupport@ricall.com. Your "license number" is clearly stated on your PDF licensing receipt. It is found at the top of the second page.

My video has been flagged by YouTube for copyright infringement. How do I have this claim lifted?

To have this claim lifted you just need to file a dispute using the following information: A sync license to use this music was purchased on Ricall.com for use on YouTube. The Ricall license ID is *insert license number here*. If questions exist, contact accountsupport@ricall.com Your "license number" is clearly stated on your PDF licensing receipt. It is found at the top of the second page.

Can I pay by credit/debit card?

Yes we do our payments through PayPal which allows guest payments if you don't have a PayPal account. At the checkout screen just click on the "pay by PayPal or Card" and click on "buy as guest" under the "New To PayPal?" section. PayPal will then ask for your card information.

Where can I download the track I have purchased?

After you've made your payment you will be directed to the receipt screen which will contain the download link. We also email you a receipt which will also contain the download link.

Does my download link expire after my purchase?

This depends on the licensing term you have paid for. If you have paid for a 3 year license, the download link will expire 3 years after you have purchased the license. If you have paid for a perpetual license, then the download link will not expire.

How do I add comments to the tracks I add to playlists?

From within your account, click on the "Show My Playlists" button at the top right of your screen. Select the playlist you want to add track comments to, then click on the blue "Speech Bubble" icon next to each track to add a comment to it.

What is the sales partner program?

The sales partner program is a way for you to earn commissions on the licenses you purchase from us. We pay our sales partners a 30% commission when they source music from our catalogue for their clients work. This is how it works: Recommend tracks to your client by creating a Playlist in Ricall and emailing the Playlist to your client. If the client buys a “commissionable” track off your Playlist we'll deposit 30% of the sale price into your PayPal account. It's that simple. To make sure your client orders off your playlist, and not through other means, they are given a 10% discount if they buy from your suggested Playlist.

What tracks are commissionable?

Not all tracks pay commissions but the vast majority do. The artist must authorize their tracks as "commissionable". Only Sales Partners are able to see which tracks pay commissions.

Who qualifies as a sales partner?

Typical Sales Partners are videographers, music supervisors and ad agencies, but it can be anybody that recommends Ricall songs for use as a soundtrack in a video.

What are the licensee restrictions?

The user of the music, called the Licensee, is identified at time of purchase. Purchases can be made directly by the Licensee, or by the Sales Partner on behalf of the Licensee, however, the Sales Partner cannot be the Licensee of the music.

How do I become a sales partner?

To become a Sales Partner, get in touch with us here

Submitter FAQ

  1. When will I receive a payment?
  2. How do I receive payment?
  3. How do I know when one of my tracks have been licensed?
  4. Is there a limit on how many tracks I can submit?
  5. What is the sales partner program?
  6. How do I opt out of the sales partner program?
  7. Do the prices I set include VAT?
  8. Is it free to submit music?
  9. Who can upload music to ricall.com?
  10. How do I get my music on ricall.com?
  11. What is my submitter dashboard?
  12. How do I set the rates & usage terms for my music?
  13. Can I have more than one ratecard per account?
  14. Who can use my music?
  15. I have uploaded music, why can't I find it on the site?
  16. Should I submit MP3 or WAV files?
  17. How do I upload a higher quality audio file for an existing active track?
  18. How do I delete one of my tracks?
  19. How do I delete my account?
  20. Should I email you my music before submitting it?
  21. What are ISRC & ISWC numbers?
  22. What is the ISRC format?
  23. What is the ISWC format?
  24. How do I get a banner image on my artist catalogue page?
  25. How do I get links to my Ricall catalogue?
  26. How do I add comments to the tracks I add to playlists?
  27. Can I upload more than one artists' music?
  28. How do I upload my bio & influences?
  29. Do I retain all my artist rights when I upload my music to Ricall?
  30. How do I get my music featured in a curated playlist?
  31. How do I become a featured artist?

When will I receive a payment?

You get paid when someone purchases a license for your track or a digital download of your track. Your payments are made based on the rates you have set your tracks at. You receive 85% of the sale price and we receive 15%. If a sales partner sells your music, then you receive 55% and they receive 30%. Our sales partner program is optional to all submitters. You can opt out of the program via your ratecard tab within the submitter dashboard. Find out more about our sales partner program here

How do I receive payment?

Your payments are made via PayPal. If you do not currently have a PayPal account, you can create one for free and add the information into your Ricall account. (You just need to add your PayPal Account Email into the 'Account' section of your submitter dashboard ) If a license is purchased before you do this, you will be prompted by PayPal to create an account to receive your payment. In this scenario, PayPal will charge you a small transaction fee.

How do I know when one of my tracks have been licensed?

We will send you an email to notify you that your track has been licensed. This will contain a royalty breakdown on how much you will receive. We will also deposit your payment into your PayPal account. If you do not have a PayPal account, you will receive an email from PayPal notifying you on how to collect your payment.

Is there a limit on how many tracks I can submit?

No. You can submit as many tracks as you would like to given that you are the rights holder or are representing the music for sync and digital distribution purposes.

What is the sales partner program?

The sales partner program is to incentivise Film/Video/Advertising professionals sourcing music from Ricall, for their clients. This works on a commission basis. A 30% commission is given to a sales partner if their client purchases the music they have recommended from our service. This means that our sales partners who are typically: Videographers, Music Supervisors and Ad Agencies have a financial incentive to choose Ricall, and therefore your music, over other competitors. If a sales partner successfully pitches and sells your music, you will receive 55% of the royalty rate. If no sales partner is involved in a transaction then you will receive 85%. Having your tracks made available for sales partner commissions is entirely optional.

How do I opt out of the sales partner program?

You can opt out of the sales partner program via your ratecard tab within the submitter dashboard. This means that anytime a license/download of your music is sold, you will always receive 85% of the price your music is set at. This does however mean that no sales partner will promote your music.

Do the prices I set include VAT?

VAT is charged to the buyer on top of the prices you set your music at.

Is it free to submit music?

Yes, creating a Ricall account is completely free. We do not charge you to submit music. There are no monthly subscription fees or any hidden fees at all. We run a free service where we take a 15% commission when you get licensed or sell a digital download. Our commission is based upon the amount you set your music at. A breakdown of our royalty rates can be found here

Who can upload music to ricall.com?

The music submitted to us must be on behalf of the rights holder or from a person/company (eg: label, publisher) who represents the rights of the music for licensing and digital distribution purposes. We cannot accept cover versions of songs that are not within the public domain. Similarly, we cannot accept music that contains uncleared samples from other artists work.

How do I get my music on ricall.com?

Firstly, you need to create a free account with us. You can do so here . Once you have done this you will be directed to your submitter dashboard within the site. You will also receive a welcome email with tips on how you can make the most out of your account with us.

What is my submitter dashboard?

This is where you upload your tracks, fill in your track metadata, set your rates/usages and complete the profile information that will appear on your unique catalogue page. If you have uploaded music from 2 or more artists then you will have the ability to add profile information for each. This dashboard will appear every time you log into your account.

How do I set the rates & usage terms for my music?

You can set your rates and usages within the "My Ratecard" tab of your submitter dashboard. This is set to a default amount and we encourage all users to adjust it according to what they are happy with. All usages are also pre-set to being available. You can change the status of any usage to "Not Offered" if you would rather not set up-front pricing for certain usage criteria. In this case, a "contact us" message will appear next to your tracks when pricing has been set for that usage. In this scenario, a buyer will have to contact us if they wish to use your music. We will then contact you to see if you would like to offer them a price. Our 15% commission rate will also apply to these situations.

Can I have more than one ratecard per account?

No but we allow you to change the pricing amount for your tracks through our price tier system. For each track you upload, you'll see an option to adjust the pricing tier of it. This allows you to set a higher or lower price for some of your tracks.

Who can use my music?

This could be anyone from an individual video content creator to a film production company. Our platform allows you to offer your music to buyers of any size and at rates that you determine.

I have uploaded music, why can't I find it on the site?

For tracks to be live on the site you must have filled in all the mandatory metadata. This includes, Title, Artist Name, Year Recorded, Genre, Vocal/Instrumental, Lyrics Language, Tempo, 3 tags describing the track, Track Moods (minimum 1, maximum 3). Once this is complete, you have to "activate" your tracks. Click on the activate button which will turn blue when all the required metadata is entered. Once you have done this, your tracks will be live on the site.

Should I submit MP3 or WAV files?

You can submit either but MP3 files must be 220 kbps or higher. Submit the highest quality files you have, so ideally WAVs or 320 kbps MP3s. Your tracks are rated internally on their production quality. If the quality isn't up to scratch, they will appear very low down in a buyer's search.

How do I upload a higher quality audio file for an existing active track?

Log into your Ricall account and you the Submitter Dashboard will open on the screen. Go to the "Active Tracks" tab and click on the track that you want to replace the audio of. From here you will see a "Replace Audio" button where you can upload a new file.

How do I delete one of my tracks?

Log into your Ricall account and you the Submitter Dashboard will open on the screen. Go to the "Active Tracks" tab and click on the track that you want to delete. From here you will see a "Delete Track" button.

How do I delete my account?

Log into your Ricall account and you the Submitter Dashboard will open on the screen. Go to the "Account" tab. From here you will see a "Delete Account" button.

Should I email you my music before submitting it?

You are welcome to do so but all music submitted to us is listened to by our team once it has been submitted through our site. We will then curate any new entries to our catalogue and decide whether to add your music to our playlists and/or promote it through our various means.

What are ISRC & ISWC numbers?

ISRC (International Standard Recording Code) and ISWC (International Standard Musical Work Code) are the two codes responsible for earning artist royalty payments on both composition and sound recording copyrights. You do not need to have these codes to upload music but we recommend that you enter them into your tracks metadata.

What is the ISRC format?

AA-AAA-NN-NNNNN
A = Letter
N = Number
Dashes must be included.

What is the ISWC format?

T-NNN.NNN.NNN-A
T = T always
N = Number
A = Number/Letter
Dashes and periods must be included.

How do I get a banner image on my artist catalogue page?

To ensure only quality photos go up on our site we ask you to email us your high res photos first. We will then add this photo to your banner.

How do I get links to my Ricall catalogue?

You can do this in a variety ways. One way is to search your artist name within the catalogue. You can get links to individual tracks by clicking on the track title and a link to your full catalogue by clicking on the artist name underneath the title of any of your tracks. You can also get your catalogue link by logging into your account and clicking on the "Artists Profile" tab.
If you would like to send someone all or some of your tracks with the prices and usage term already set, then you can do so by creating a playlist. To do this, set the desired pricing criteria and then use the "Add To Playlist" icon next to each track to add it to a playlist. When you have created a playlist you can send it to someone by doing the following. Click the "Show My Playlists" button at the top right of the screen and click the "Email" icon.

How do I add comments to the tracks I add to playlists?

From within your account, click on the "Show My Playlists" button at the top right of your screen. Select the playlist you want to add track comments to, then click on the blue "Speech Bubble" icon next to each track to add a comment to it.

Can I upload more than one artists' music?

Yes. If you are the rights holder or represent the music for digital distribution and publishing purposes. If you represent the music for just one of these purposes, then you can adjust your ratecard so that the music is only offered for digital downloads OR sync licensing, whichever you have the right to represent.

How do I upload my bio & influences?

When you log into your account you will be directed to your submitter dashboard. Within the dashboard, select the "Artist's Profile" tab. Next to each of your artists there are sections for you to fill in this info. Each "influence" that you enter will be added to your track metadata so that your music can be found if a buyer searches for an artist you are influenced by.

Do I retain all my artist rights when I upload my music to Ricall?

Absolutely. We don't want any of the rights to your music, we just want to help you sell and license it.

How do I get my music featured in a curated playlist?

We regularly update our curated playlists to highlight the great music that is submitted to us. You are welcome to email us requesting your music to be added to a certain playlist. If we think it's great and relevant, we will add it into the playlist when we next update it.

How do I become a featured artist?

Our featured artists change each month based on our staffs selection. This is a great way to have your music presented to thousands of industry professionals. To be considered for a featured artist placement, you must have some pricing criteria set for your tracks.